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Terms of Use

Last Updated: January 2, 2026

Agreement to Terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Snowy Potato LLC, doing business as ClinSim ("ClinSim," "we," "us," or "our"), concerning your access to and use of the ClinSim mobile application and the clinsim.app website (collectively, the "Services").

You agree that by accessing the Services, you have read, understood, and agree to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use from time to time. We will alert you about any changes by updating the "Last Updated" date of these Terms of Use, and you waive any right to receive specific notice of each such change.

The information provided on the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

1. Acceptance of Terms

By creating an account, accessing, or using ClinSim, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

2. Eligibility

The Service is intended for healthcare professionals, healthcare students, and individuals aged 18 and older. By using the Service, you represent and warrant that you meet these eligibility requirements.

3. Account Registration

To access certain features, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Maintain the security of your password and account
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods.

4. Service Description and Disclaimer

ClinSim is a training and practice tool designed to help healthcare professionals improve their clinical communication skills in Spanish through AI-powered simulations.

⚠️ IMPORTANT DISCLAIMER

ClinSim is NOT a substitute for professional medical education, clinical judgment, or patient care. The Service does not provide medical advice, diagnosis, or treatment recommendations. All clinical decisions must be made by qualified healthcare professionals based on their training, assessment, and applicable standards of care. The AI simulations are for educational purposes only and should not be relied upon for actual patient care decisions.

5. Subscription and Payment

5.1 Subscription Plans

We offer free and paid subscription plans. Paid subscriptions may include monthly, annual, or lifetime options with varying features and pricing.

5.2 Billing

  • Subscriptions automatically renew unless canceled before the renewal date
  • You will be charged the then-current subscription rate
  • All payments are processed securely through RevenueCat
  • Subscription fees are non-refundable except as required by law

5.3 Cancellation

You may cancel your subscription at any time through your account settings or the app store. Cancellation takes effect at the end of the current billing period. No refunds will be provided for partial subscription periods.

5.4 Price Changes

We reserve the right to modify subscription pricing. We will provide advance notice of price changes, and continued use of the Service after the change constitutes acceptance.

6. Acceptable Use

You agree NOT to:

  • Use the Service for any unlawful purpose or in violation of applicable laws
  • Share your account credentials with others
  • Attempt to reverse engineer, decompile, or extract source code
  • Use automated tools (bots, scrapers) to access the Service
  • Interfere with or disrupt the Service or servers
  • Upload malicious code, viruses, or harmful content
  • Impersonate others or provide false information
  • Collect user data without consent
  • Use the Service to provide medical advice to others

7. Intellectual Property

The Service, including all content, features, functionality, software, and design, is owned by SnowyPotato LLC and protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial educational purposes. You may not copy, modify, distribute, sell, or create derivative works without our express written permission.

Your practice data and competency certifications remain yours. By using the Service, you grant us a license to use your anonymized practice data to improve the Service and develop new features.

8. Competency Certifications

ClinSim issues competency certifications (Basic, Proficient, Advanced) based on your performance in simulation scenarios. These certifications:

  • Reflect your performance within the ClinSim simulation environment only
  • Are NOT professional licenses, credentials, or regulatory certifications
  • Do NOT certify you for clinical practice or patient care
  • Should be presented as supplemental training evidence, not formal qualifications
  • May be revoked if obtained through fraudulent means

9. Third-Party Services

The Service integrates with third-party services (Claude API, Whisper API, ElevenLabs, etc.). We are not responsible for the availability, accuracy, or performance of these services. Your use of third-party services is subject to their respective terms and policies.

10. Disclaimers and Limitation of Liability

10.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNOWYPOTATO LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR SERVICE INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless SnowyPotato LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from: (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any third-party rights.

12. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination will remain in effect.

13. Intellectual Property Rights

Unless otherwise indicated, the Services are our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Services (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions.

The Content and the Marks are provided on the Services "AS IS" for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

14. User Representations

By using the Services, you represent and warrant that:

  • All registration information you submit will be true, accurate, current, and complete
  • You will maintain the accuracy of such information and promptly update such registration information as necessary
  • You have the legal capacity and you agree to comply with these Terms of Use
  • You are not a minor in the jurisdiction in which you reside
  • You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise
  • You will not use the Services for any illegal or unauthorized purpose
  • Your use of the Services will not violate any applicable law or regulation

15. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
  • Circumvent, disable, or otherwise interfere with security-related features of the Services
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services
  • Use any information obtained from the Services in order to harass, abuse, or harm another person
  • Make improper use of our support services or submit false reports of abuse or misconduct
  • Use the Services in a manner inconsistent with any applicable laws or regulations
  • Engage in unauthorized framing of or linking to the Services
  • Upload or transmit viruses, Trojan horses, or other material that interferes with any party's uninterrupted use of the Services
  • Engage in any automated use of the system or use any data mining, robots, or similar data gathering methods
  • Delete the copyright or other proprietary rights notice from any Content
  • Attempt to impersonate another user or person or use the username of another user
  • Upload or transmit any material that acts as a passive or active information collection mechanism
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you
  • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
  • Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services
  • Use the Services to provide medical advice, diagnosis, or treatment to others

16. Governing Law

These Terms shall be governed by and defined following the laws of the State of Delaware. Snowy Potato LLC and yourself irrevocably consent that the courts of Delaware shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

17. Disclaimer

Important Medical Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

CLINSIM IS A TRAINING TOOL ONLY AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE INFORMATION AND SIMULATIONS PROVIDED THROUGH THE SERVICES ARE FOR EDUCATIONAL PURPOSES ONLY AND SHOULD NOT BE USED FOR ACTUAL PATIENT CARE DECISIONS.

18. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Effective Date." Continued use of the Service after changes constitutes acceptance of the revised Terms.

15. Miscellaneous

  • Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and SnowyPotato LLC
  • Severability: If any provision is found invalid, the remaining provisions remain in effect
  • Waiver: Failure to enforce any provision does not waive our right to enforce it later
  • Assignment: You may not assign these Terms; we may assign them without restriction

19. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at tae@snowypotato.com